Privacy Policy

How information is used

Information is used for purposes connected with operating an online casino service and maintaining a safe, reliable and lawful website. The information handled should be relevant to the service being provided and the reason for which it was collected. Depending on the circumstances, information may be used to administer your account, provide access to games and features, process transactions, respond to enquiries and communicate important service information.

• Creating, maintaining and administering your player account.
• Confirming identity, age, account ownership and other eligibility requirements.
• Completing verification, security and anti-fraud checks.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support and responding to questions, requests or complaints.
• Operating, maintaining, testing and improving the website, services and user experience.
• Monitoring activity to help detect misuse, suspicious behaviour, fraud, technical attacks or other security concerns.
• Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
• Sending operational messages about your account, transactions, security, changes to services or this Privacy Policy.
• Sending marketing communications where this is permitted and you have provided the required consent or otherwise have a lawful choice to receive them.

Marketing communications may include information about services, features or promotions. You can withdraw consent to marketing at any time by following an unsubscribe option in a marketing message or by contacting the privacy contact listed below. Withdrawing marketing consent will not normally affect essential account, security or transaction messages that are needed to provide the services or manage your account.

Sharing information

Information may be shared where it is reasonably needed to provide the website and its services. This can include sharing relevant information with payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support platforms, professional advisers and other service providers working on behalf of the website. These parties should receive only information relevant to their role and may be required to handle it securely and confidentially.

Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected fraud or unlawful activity, to enforce applicable terms, or to comply with a valid legal or official request. Information will not be sold as a general business practice. Where service providers handle information in another location, appropriate arrangements may be used to support secure handling and the purposes described in this policy.

Your privacy rights and how to contact us

Depending on the circumstances and any applicable privacy requirements, you may have rights relating to the personal information held about you. These rights are intended to help you understand and control how your information is handled. A request may need to be checked before it is completed so that information is not disclosed to the wrong person. There may also be reasonable limits on a request where information must be retained, where disclosure could affect another person, or where a request cannot be completed for security, legal or technical reasons.

Requests you can make

• Access your personal information and receive general information about how it is being used.
• Ask for inaccurate, incomplete or outdated information to be corrected.
• Ask for your information to be deleted where it is no longer needed and deletion is available under applicable requirements.
• Withdraw consent to marketing communications at any time.
• Ask questions about this Privacy Policy or raise a concern about the handling of your information.

To exercise your data rights, including access, correction, deletion of your data, or withdrawing consent to marketing, contact support@joefortunecasino.fun. Please describe your request clearly and include enough information to help identify the relevant account or records. Do not send payment passwords or other sensitive login credentials in an email. Additional information may be requested to verify your identity before a request is processed.

A request to delete information may not result in the immediate removal of every record. Some records must be retained for a period required by law, and some information may be needed to resolve disputes, prevent fraud, maintain security, complete transactions or demonstrate that obligations have been met. Where deletion is not possible, the information may instead be restricted or retained only for the permitted purpose.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The current version will apply when you use the website. If an update is important, information may be provided through the website or by another suitable account communication. You should review this page occasionally so that you remain aware of how information is handled.