Terms & Conditions

2. Deposits, withdrawals and account balances

You may use only payment methods that are available through the website and that are held in your own name or that you are authorised to use. You must not deposit funds using a payment instrument belonging to another person. Payment providers may apply their own terms, fees, processing requirements or security checks, and you are responsible for complying with those requirements.

Before funds can be used, a deposit may need to be authorised, verified or completed by the relevant payment provider. We may delay, reject or reverse a transaction where it is incomplete, unauthorised, duplicated, suspicious or inconsistent with these terms. We may also request information about the source of funds or the purpose of a transaction where this is reasonably required for legal, security or responsible gambling checks.

Withdrawal requests are subject to account verification, payment checks and any applicable game or promotional conditions. Funds will generally be returned using an approved method and, where appropriate, to the payment method used for the relevant deposit. Additional information may be required before a withdrawal can be completed. Processing times can vary depending on checks, the selected payment method, weekends, public holidays and matters outside our reasonable control.

You should review your balance and transaction history regularly and notify us as soon as possible if you identify an error, an unauthorised payment or a transaction you do not recognise. We may correct obvious errors, including an incorrect balance or settlement, and may adjust an account where a transaction or game result has been affected by a technical, system or human error.

You must not use the service for money laundering, fraud, chargeback abuse, financing unlawful activity or any other improper purpose. If a payment is reversed or disputed after funds have been credited, you remain responsible for the resulting amount and any reasonable costs or action associated with resolving the issue, subject to applicable law.

4. Website access, privacy and legal information

We aim to keep the website and services available, accurate and secure, but access may occasionally be interrupted for maintenance, updates, technical faults, security reasons, payment issues or events outside our reasonable control. We do not guarantee that every game, feature, payment method or service will always be available, or that the website will be free from errors or harmful content.

You must use the website in a lawful and responsible way. You must not introduce malicious code, attempt to gain unauthorised access, interfere with another user's experience, copy or commercially exploit website content without permission, or use the service in a way that could damage our systems or reputation. Content, software, designs, trademarks and other material made available through the website may be protected by intellectual property rights.

Personal information is handled in accordance with the Privacy Policy and applicable privacy requirements. We may collect and use information needed to provide the service, verify accounts, process payments, prevent fraud, meet legal obligations, support safer gambling and maintain security. You should read the Privacy Policy to understand how information may be collected, used, stored and shared.

To the extent permitted by law, we are not responsible for loss or damage caused by events outside our reasonable control, misuse of an account, inaccurate information supplied by you, an interruption caused by your equipment or internet connection, or a failure to follow these terms. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified.

We may update these Terms & Conditions from time to time to reflect changes to the service, applicable requirements, security practices or operating processes. The latest version will be made available on the website, and the updated version will apply from the stated effective date or, where no date is stated, when published. If you continue to use the service after an update, that use indicates acceptance of the revised terms. If you do not agree, you should stop using the service and follow the available account closure process.

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. Any dispute should first be raised through the available support or complaints process so it can be reviewed fairly and in accordance with applicable law.